1. How can I contact you?

You can contact us by sending an email to info@eversproud.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and fastest delivery for our customers.

3. What is your refund policy?

We offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please contact us at info@eversproud.com to initiate the refund process.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel or change my order?

We strive to process and ship orders as quickly as possible. If you need to cancel or make changes to your order, please contact us immediately at info@eversproud.com. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed and shipped.

6. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that shipping times may vary depending on the destination. Additional customs fees and import taxes may also apply, which are the responsibility of the buyer. Please contact your local customs office for more information.

7. What payment methods do you accept?

We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

8. How long does shipping take?

Shipping times vary depending on the product and the destination. Most orders are processed and shipped within 1-3 business days. Once shipped, you can expect your order to arrive within 7-14 business days. Please note that these are estimated shipping times and delays may occur due to unforeseen circumstances or customs clearance.

9. Do you offer tracking information for orders?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

10. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately at info@eversproud.com. We will evaluate the issue and make it right by either replacing the item or issuing a refund. Please note that we may require photo evidence of the defect or damage for our records.